Overview

Join to apply for the 1st Line IT Support Engineer role at Mintivo.

Location: head office in Lacock. Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham with a strong growth track record.

What We Offer

• Salary range £22,500 - £27,000 per annum, experience based and benchmarked in our industry and region
• Private Healthcare
• Unlimited holiday
• Performance and salary reviews
• Enrollment into the Mintivo Academy for training and development during working hours
• Access to online courses and work-related resources
• Auto Enrolment pension scheme
• Staff and Customer referral scheme
• Great working atmosphere and balanced work environment; high performance with care for colleagues
• Employee socials and events run by our Social Committee
• On-site lounge area and Minchester bar
• Lots of cake and fruit

Main Duties

• Ensuring that all communications to the Service Desk, phone calls, and emails are answered promptly and in a professional and courteous manner
• Responding to requests for support by identifying, logging and categorising incidents
• Resolve issues at first contact using standard operating procedures and knowledge base
• Troubleshooting and resolving basic technical issues
• Providing customers with regular updates and progression in line with Service Level Targets
• Recording all actions and diagnostics performed in the Service Management Tool
• Building, installation and configuration of computer hardware and software

Essential Skills & Experience

• Exceptional customer service skills and telephone manner
• Some experience of working on a service desk
• Experience working with 3rd party software/solution providers
• Desktop support experience
• Familiarity with laptop and desktop builds
• Active Directory Administration (passwords, users, groups, permissions)
• Office 365 Administration (passwords, users, groups, permissions)
• Laptop/PC diagnostics, upgrades and repair

Qualifications

No formal qualifications are required but it is important that you have some relevant technical skills and/or experience.

Who You Are

Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment. You have a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.

Notes

37.5 hours a week Mon-Fri. Some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required. This role requires a DBS and BPSS security checks.

To Apply If this role sounds like you, apply with an up-to-date CV and short cover letter telling us why you’re interested and how you think you’re a good fit.

Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you. Please only apply if you have the Right to Work in the UK.

Recruiters are not required at this time.

About Us

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year and has built a strong leadership team and a reputation for quality; this role offers future career opportunities within a high-growth organisation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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