Job Title: 1st Line IT Support Engineer

Location: Chorley

Salary:  £25,500 - £27,000

The Client

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support  Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation

Person Specification

One year's equivalent work experience within an IT Support / Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice

Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan

Technical Skills

Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active Directory/ Exchange Advanced understanding of computer hardware and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network

Desirable

Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment

Benefits

Career progression opportunities. Company pension Health & wellbeing programme On-site parking

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards