About the Role
You will work within the Service Management team, providing support to over 2500 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and expect great service. We expect our IT Support Technicians to be able to think on their feet, apply learning from multiple sources and be highly organised.
Responsibilities will include:
Installation, configuration and deployment of PCs and Apple MacsUpdating internal IT systems including the helpdesk tickets, asset records and technical documentationResolve 1st line IT Support requestsWhere required, raising orders for new hardware and softwareOnboarding of new starters including ensuring equipment is couriered to them when they commence employment.IT operations activities including proactive checking and monitoring of internal IT systems The key technical skills we are looking for are:
Previous Service Desk/1st line experienceTroubleshooting Windows and Apple Mac laptopsAdministration of Office 365Knowledge of Active DirectoryAdministration of Enterprise Antivirus and security managementKnowledge of DNS, DHCP, wired and wireless networking technologies About You
To be successful in this role, we are looking for someone who:
Will be able to display evidence of a good technical aptitude and a strong attention to detailWill be able to prioritise and focus on their own workloadWill be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approachIs enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development.Has excellent written and verbal communication skillsHas excellent time management – is proficient in planning, organising and managing workload to maximise efficiency.Detail Handling - pays attention to detail and accuracy, ensures that activities and tasks are handled correctly and completed on time.A team player and communicator who engages peers to drive for continuous improvement As a 1st Line IT Support Technician in BJSS, we are looking for someone who has attained a Level 3 IT apprenticeship/qualification or has similar experience.
About the Team
We provide the IT hardware, infrastructure and application services internally to enable our people to deliver projects and services to BJSS’ clients. This encompasses, the networks, laptops, security and infrastructure services required to deliver a reliable IT service to a rapidly growing business of over 2500 people. Keeping pace with the growth is challenging, and ensuring our people are productive on their very first day is a key driver for everything the team does.
Many of our people are technical experts in their own fields, and this makes supporting those people more difficult than in many other environments. You will need to learn to recognise when to provide assistance and when to escalate problems in the most efficient manner.
The IT team has 5 core teams:
Service Management – provide 1st line support, device deployment and collection, fulfil all standard service requests for hardware/software.Infrastructure – provide support and implement core infrastructure and security solutions.Modern workplace – provide support for end user devices and security solutions.Applications – provide support and manage/implement our line of business applications and reporting.Security – manage compliance and security across IT and BJSS’ client engagements. Some of the Perks
Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and otherLife Assurance (4 x annual salary)25 days annual leave plus bank holidaysDiscounts – we have preferred rates from dozens of retail, lifestyle, and utility brandsAn industry-leading referral scheme with no limits on the number of referralsFlexible holiday buy/sell optionElectric vehicle schemeTraining opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’ReillyGiving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into techYou will become part of a squad with people from different areas within the business who will help you grow at BJSSWe have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethersGymFlex gym membership programme
