Direct message the job poster from ESK Recruitment LTDWe are currently working with a fast-growing Managed Service Provider that prides itself on delivering innovative solutions that drive client success. With a strong commitment to excellence and a passion for superior service, the company has built a reputation as a trusted partner in the industry. They are now entering an exciting phase of expansion across the UK, US, Australia, and Europe.They are seeking a 1st Line Service Desk Engineer to join their Hertfordshire / North London-based team.OverviewThe following responsibilities and activities describe the role of a 1st Line Service Desk Engineer within the growing service desk function.ResponsibilitiesService Desk OperationsAnswering and logging incoming support calls and emails.Accurately recording incidents, service requests, and updates in the service desk ticketing system.Ensuring timely and professional communication with users regarding their issues.User SupportDiagnosing and troubleshooting basic IT issues.Escalating complex problems to 2nd Line Engineers when necessary.Providing guidance and resolutions for common IT issues such as password resets, connectivity problems, and printer errors.User Account ManagementSetting up and managing user accounts in Office 365 and other platforms.Completing user setup forms and ensuring accurate data entry.Ensuring compliance with company policies during account creation and termination processes.Process AdherenceFollowing established workflows and processes for issue resolution and escalation.Contributing to the continuous improvement of service desk procedures.Customer ServiceDelivering excellent customer service to ensure high levels of client satisfaction.Proactively managing expectations by providing clear updates and timelines for issue resolution.What’s on offerStructured and thorough onboarding and training scheme.The chance to develop within a fast-growing organisation with lots of opportunities for progression.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT ConsultingNote: This description retains the original job information while removing unrelated boilerplate and ensuring proper HTML structure. #J-18808-Ljbffr