Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team.Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service.Responsibilities include:Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues.Prioritise incidents based on customer impact and urgencyDocument recurring issues and share with the teamMonitor system performance metricsMaintain communication with the customer, escalation routes and wider team on any issues.Support and uphold the company s Information Security Management System in line with ISO regulations.To be successful in this role, you will need:Previous commercial experience in a technical support role, ideally within an MSPExperience supporting Microsoft Windows and Apple Mac devicesPrior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and IntuneExperience with AzureA basic understanding of networking including DNS, VLANs and connectivity issuesTo be customer focused with a desire to provide excellent customer servicesAn understanding of ITIL is beneficialAny computing certifications would be beneficialWhat s in it for you:Hybrid working (2 days a week remote)Private HealthcareSpecial Leave for birthdays and ChristmasCasual Fridays with complementary breakfasts and afternoon drinksVolunteer DaysCompany PensionIf you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further. #J-18808-Ljbffr