1st Line Support Engineer
New Today
not for profit
organisations
, whose aim is to make a positive difference? At
Penelope
our mission is simple: to provide great & affordable IT support for
organisations
making a positive difference. Were
looking for a capable 1st / 2nd line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge. About us Were
Penelope -
We provide IT support and services to charities and social enterprises across the UK. Although
were
an MSP
were
different
we have strong social and ethical principles and as a result our clients like working with us
our focus is on the quality of the service and good solutions we
deliver rather than
maximising
profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe in
hard work
and good,
long lasting
solutions
our genuine aim is to provide our clients with the
very best
levels of service. We have offices in Bath and London. About the role
Were looking for someone who is comfortable and experienced working at a 1st / 2nd line level providing desktop support to our clients and their users. We support
organisations
using a variety of cloud (Office 365, Azure, G Suite) and on-prem (Windows, Macs, Exchange, SQL
etc
) environments so we will be looking to build-on your existing experience and to teach you some new things along the way. This role will be mostly based in the office or onsite. Were
seeking
a people
person who is capable, eager, and smart
we really value problem solving and so
youll
be someone who likes a challenge and finding the right solution. Every day will be different
its
a varied role so as well as supporting clients remotely,
youll
have an opportunity to visit them on-site and to
participate
in projects, migrations, etc. Depending on your experience and the types of technology
youre
interested in then
therell
also be the opportunity to learn new tech and to do some
specialisation
. Essential: Ability to
enthusiastically
diagnose technical issues quickly, in person, over the telephone and via our ticketing system
Ability to communicate with users at all levels, simply and accurately describing technical problems in a way that users can understand (avoiding jargon)
Excellent people and communication skills, both spoken and in writing
Excellent problem-solving skills with a proactive and analytical approach
Excellent
organisational
and time management skills - multitasking is
a must
Great attention to detail
Previous
experience supporting users with laptop, desktop, and printer issues
Experience supporting and administrating Office 365 and/or Google Workspace
Experience supporting networking devices / functions such as DHCP, Wi-Fi, routers, broadband etc.
Experience supporting Windows 10 and common desktop software including Microsoft Office
Basic understanding of cloud concepts
Have the right to work in the UK
At least two
years experience
* in a similar position. (*experience excludes any time as an apprentice or trainee)
Desirable
Experience supporting users within a
virtualised
environment
Experience supporting users and devices running MacOS
Experience supporting
virtualised
infrastructure assets
Experience of MDM (mobile device management)
inTune
/ Apple Configurator
Networking skills, TCP/IP, routing, DNS,
etc
Microsoft Windows Server 2008
2019 experience
A certified MCP (Microsoft Certified Professional)
Experience working within a managed service provider (MSP) environment
A
Bachelor's Degree
or equivalent advanced studies / training
What
were
offering Our ability to support our clients is down to the skill and hard work of our teams. We
don't
just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us
. We offer a wide range of benefits that are designed to enhance your career and wellbeing: A negotiable salary up to
£30k
dependent on experience with the potential for bonuses based on performance
A supportive, stimulating, and nurturing environment - a place where you can thrive
24 days holiday plus bank holidays
Generous pension scheme
Electric vehicle salary sacrifice scheme
Cycle to work salary sacrifice scheme
Cinema/Cultural/Gym membership
Potential for hybrid working
A fun office environment with some clever colleagues
Opportunity to grow with us - access to training and further qualifications
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT