AMR298

IT Support

Bristol

up to £28,000

Overview

My Client are a leading Bristol based IT technology services provider and cloud solution provider. This dynamic company are currently looking to expand their technical team and currently have a vacancy for an additional 1st line-technical Support Specialist/Software Support Consultant.

Responsibilities

• Provide first-line technical support in a busy IT environment for Windows PC and Server operations; Office 365 knowledge is advantageous; Linux knowledge is a bonus.
• Support across the board in all areas of office networks.
• Collaborate with an MSP environment experience and contribute to ongoing service delivery.
• Be hardworking and focused on development within a scale-up business.
• Act as a natural relationship builder with good communication skills.
• Apply problem-solving abilities and willingness to get involved in projects; handle internal and external remote dial-ups.
• Be available for on-call duties (1 week in 4), with on-call compensation of £1,500 in addition to the base salary.

Qualifications

• Ideally previous IT technical support experience in a busy IT environment.
• K current knowledge of Windows PC and Server operations; Office 365 experience; Linux knowledge is a bonus.
• Experience across all areas of office networks.
• Experience working for a Managed Service Provider is advantageous.
• Strong work ethic, desire to develop, and ability to thrive in a scale-up environment.
• Strong communication skills and ability to build relationships.
• Natural problem solver with willingness to work on projects.

Additional Details

This is an office-based role, Monday to Friday with normal office hours unless on-call. On-call occurs 1 week in every 4 and is paid at £1,500 in addition to the basic salary. My Client offers a clear career path and development opportunities in cloud/SaaS support.