2nd Line Support Engineer – Mobile Device Management

Location: Hatfield| Full-time onsite | Salary: £30,000 – £35,000

We’re looking for a 2nd Line Support Engineer – Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC).

The Role

As a 2nd Line MDM Analyst, you’ll provide Mobile Device Management support using cloud-based tools. Key responsibilities include:

• 2nd line troubleshooting and incident resolution for MDM

• Policy management changes and basic policy troubleshooting

• Device enrolment, pushing policies, and OS configuration through MDM platforms

• Device wipes and reloads, software updates, compliance checks, and mobile application deployment

You will primarily work with Apple Business Manager (essential) and Android/Intune environments, with experience in JAMF and Samsung KNOX desirable. Working closely with 3rd line analysts and technical teams, you’ll ensure smooth Mobile Device Management delivery and maintain SLA compliance.

What You’ll Need

• Proven experience in a 2nd line MDM / mobile endpoint support role

• Hands-on experience with Apple Business Manager and Android devices

• Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting

• Familiarity with JAMF and Samsung KNOX is a bonus

• Strong coordination, troubleshooting, and incident management skills

This role focuses entirely on software-based Mobile Device Management — no hardware or logistical support.

Apply now to speak with VIQU IT in confidence. Or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn VIQU IT Recruitment.