2nd Line IT Support Engineer (German & English)

£28,000 – £36,000

Selsey / Bognor or Fully Remote (PO20)

Excellent benefits including a 9-day working fortnight

Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany.

You’ll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you’ll help keep systems running smoothly — and make sure clients feel supported every step of the way.

What You’ll Be Doing

Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs.

Provide clear, empathetic support in German and English across phone, remote, and email channels.

Attend client calls/meetings in German; capture actions and next steps in both languages.

Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration).

Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps.

Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery.

Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks.

What You’ll Bring

Native or C1/C2 German and fluent English (written and spoken).

2+ years’ IT support experience (MSP or multi-client environments ideal).

Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).

Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN).

Full clean driving licence for potential future site visits.

Clear documentation and excellent communication with technical and non-technical audiences.

Why You’ll Love It Here

Varied work across UK and German operations.

A supportive team culture focused on collaboration and continuous improvement.

Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management.

Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance.

If you’re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we’d love to hear from you.

Apply now and take the next step in your IT support career