Overview

Regional Director - Technology Division at Rise Technical. 2nd Line IT Support Engineer role based in Chippenham, North Wiltshire (Hybrid – office, home and client site travel). This is a varied, hands-on role with progression opportunities in a dynamic Managed Service Provider.

Responsibilities

• Provide 1st and 2nd line IT support across multiple SME clients (remote and on-site)
• Take ownership of escalated tickets from the service desk and deliver timely solutions
• Configure, troubleshoot, and support Windows Servers, desktops, firewalls, and networking equipment
• Conduct daily system checks, including monitoring and reporting on backups
• Travel regularly to client sites in Cirencester and Salisbury, with flexibility to support wider client needs

The Person / Qualifications

• Strong experience working for an MSP in a client-facing IT support role
• Confident across Windows Server (AD, Group Policy, DNS, DHCP), Office 365, and Exchange Online
• Knowledge of networking protocols (TCP/IP), firewalls, and remote desktop solutions
• Able to manage workloads in a pressurised environment while maintaining excellent customer service
• Full UK driving licence and own vehicle (essential for site visits)

Requirements

• Based within commutable distance of Chippenham (e.g., Swindon, Bath or Trowbridge)
• Hybrid work arrangement with travel to client sites as described

Location & Travel

Chippenham, North Wiltshire – Hybrid (office/home/site travel). Cirencester and Salisbury client sites visited as part of the role.