2nd Line IT Support Engineer
New Yesterday
Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School.
Role: 2nd Line Support - Support Teachers & Students - up to 90 end users. Configuration of - MacOS, iPad OS, Chromebooks & Windows 11. Google Workspace for Education - Administration. MDM - JAMF or Intune etc - Set up Mobile Devices. Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc. Imaging of Workstations & Laptops. Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis. Managing end-user hardware provisioning, updates, security, connectivity. Supporting Infrastructure Network Switches, Domain Controller & Firewalls. Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services. Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies. Managing, maintaining and developing IT Security & Compliance Policies. Align to school procedures and Health & Safety polices. Support with the smooth running & development of the IT department. Technical Skills Required: 2nd Line IT Support Engineer. Education Sector experience preferred. MDM - JAMF or similar InTune etc. MacOS & iOS devices - support experience. Google Workspace - Office & Email Support. Support of End User Devices – iPhone & iPad. Windows 10/11 - support experience. Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc. Hardware & Software support - installation & deployment. IP Telephone support. Antivirus & Anti-Spam support. Network Printer support. Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc. Basic Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps. Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc. Good organizational skills, combined with a proactive approach. Excellent communication skills. Working Hours: Onsite Role
- 8:30am - 4:30pm - with some flexibility to work from home during school holidays.
Benefits Package:
27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.
Keywords: 2nd Line IT Support Engineer, IT Support Engineer, Education Sector, MacOS, iOS, JAMF, Google Workspace, 2nd Line IT Support, Apple, Google Classroom, Google Workspace, Windows 11, Audio & Visual Devices, iPad, iPhone, Networking, Firewalls, IT Support, IT Support Engineer, IT Engineer, IT Support, London, Permanent, T6/MN/1293338. TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- IT;IT