Title: 2nd Line Service Desk Engineer - Service Desk - Hybrid ***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER)*** ____________________________________________________________________________________ Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members. Role Overview: Provide 1st & 2nd Line Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 4 years' in Cloud, Windows and network infrastructure support environments. Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory. Networking knowledge (firewalls, Wi-Fi, switches, DNS/DHCP, etc) and troubleshooting.