2nd Line Support Engineer (6 months FTC)
New Today
6 Month Fixed Term Contract
Northampton (Hybrid Role)
Salary is £33.000
Skills: Azure, Office 365, VMware, Windows Server, Active Directory, Windows 10/11, Exchange Server, networking (TCP/IP, DNS), and PC/server hardware.
Were partnering with a leading UK charity to find a talented 2nd Line Engineer. This hybrid role gives you the best of both worlds the flexibility to work from home, plus the collaboration of on-site teamwork.
This isnt just another IT job. Its your chance to use your skills to power meaningful change in the community, while thriving in a dynamic and busy IT environment.
If you have 2+ years experience in IT support and want to take the next step in your career, this is the opportunity to grow, contribute, and make a real difference.
Main responsibilities
Provide first and second line technical support to end users in the use of hardware, software and telecoms services and deliver baseline support activities. Provide advice, documentation and training to end users (office staff, regionally based staff and volunteers) in the use of a variety of different software packages, office systems, operating systems, printers and computer related services. Support and maintain ICT systems, specifically Microsoft 365 services and communication systems. This includes the configuration of ADS, DNS, DHCP, Group Policy and Intune, and the set-up of telephony
Teams, distribution groups, attendant messaging, direct dial routing, voicemail and teleconference services. Maintain cabling, ensuring patch panels are tidy, end points clearly labelled and cabling infrastructure documented. Setup and configure client devices, monitor service pack releases and apply service packs to both servers and client devices. Proactively coordinate pool and meeting room equipment. Set up and induct new users, and deregister users leaving the organisation, ensuring that users have appropriate permissions to access files and applications. While not essential, the following certifications will be highly regarded:
CCNA, MCSA, ITIL Foundation, AZ-900, MCITP: Server Administrator, MCSE: Windows Server.
Join us in making technology work for the community and start your journey with a leading UK charity. Wed love to hear from you! Apply now to be considered and take the first step in making a real difference within the community TPBN1_UKTJ
- Location:
- United Kingdom
- Category:
- IT