2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000Are you ready to step into a role that is massively backed by training and development?Do you want to be part of an established, growing MSP that will invest in your future?Are you someone who thrives in a fast-paced, client-facing support environment?* To apply- You MUST have experience working for a UK IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required- You MUST also live in Cornwall or be prepared to relocate.*Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.What you'll be doing:Delivering 2nd Line support via phone, remote tools and onsite visitsSupporting Microsoft 365 environments - Intune, SharePoint, Exchange, TeamsWorking with Sophos for endpoint and Firewall securityUsing ConnectWise as your central service desk platformVisiting client sites 1-2 days per week for setups, PC installs or Firewall deploymentsSupporting 1st Line colleagues and acting as a mentor for more junior engineersLogging tickets, creating documentation, and contributing to the internal knowledge baseWhat you'll need:UK MSP background - ESSENTIALExperience with Microsoft 365 admin, Windows OS, basic networking, and endpoint securityFamiliarity with Sophos and ConnectWise (or similar tools)Strong customer service mindset - confident, friendly, and proactiveFull UK driving licence and happy to travel locally to customer sitesEligible for BPSS clearanceThis is a brilliant opportunity for someone who enjoys working in a lively MSP environment and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, then this role is for you.Call Tim Davey or apply online for a fast response2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 #J-18808-Ljbffr