OverviewAre you a skilled 3rd Line IT Engineer with a background in Managed Services, looking to take on complex technical challenges and play a key role in supporting diverse client environments? We’re seeking an experienced professional to join a growing MSP team in London, providing expert support and contributing to the delivery of cutting-edge IT solutions.This is an excellent opportunity for a technically strong engineer who thrives in fast-paced environments and enjoys working across a variety of systems, networks, and cloud platforms.Key ResponsibilitiesAct as an escalation point for advanced technical issues (2nd → 3rd line).Deliver high-quality support across Windows Server, Office 365, and Azure environments.Troubleshoot and configure firewalls, routers, switches, and VPNs.Support and maintain virtualisation platforms such as VMware and Hyper-V.Assist with client projects, including migrations, infrastructure upgrades, and cloud deployments.Contribute to process improvements, documentation, and knowledge sharing within the team.Mentor and support junior engineers where needed.Build strong client relationships, ensuring excellent service delivery.What You’ll Bring3+ years’ experience in a 2nd/3rd Line role within an MSP environment.Strong expertise with Microsoft technologies (Windows Server, O365, Azure, Active Directory).Solid networking skills (LAN/WAN, firewalls, VPNs, switching, routing).Hands-on experience with VMware and/or Hyper-V.Excellent troubleshooting and diagnostic skills.Strong communication skills with the ability to explain technical issues clearly to clients.Relevant certifications (Microsoft, Cisco, VMware) are advantageous.Salary up to £50,000 depending on experience.Hybrid working model (London base with flexibility).Ongoing training and certification support.Exposure to diverse technologies and projects in a fast-moving MSP.Supportive, collaborative team environment.Salary: Up to £50,000 per annum + benefitsIf you’re a motivated and technically capable engineer ready to take on a 3rd line role in a thriving MSP, we’d love to hear from you.Apply today with your CV to be considered.Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Information Services, Business Consulting and Services, IT System Training and SupportLocation: London area, United Kingdom. #J-18808-Ljbffr