Overview

Urgent requirement to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.

You must have had recent experience working in an MSP with Microsoft Technologies. This is a non-negotiable requirement and we won’t be able to progress your application without it.

You’ll be joining a close-knit team in central London, working from the office full-time during the first 2 weeks, then moving to a 3-4 office setup. You will be working on technical escalations across Microsoft technology, especially M365, Intune and broader Microsoft technology. You will lead from the front on incidents and help with root cause analysis and resolution.

Base pay range

3rd Line Support Engineer – M365, Intune, AD, Exchange, Entra – £350 - £450p/day Inside IR35 – 3 months (rolling) – London – Hybrid (3 days a week)

Responsibilities

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems – including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk.

Qualifications

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies – M365, Intune, AD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with scripting (e.g. PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting