3rd Line Support Engineer

New Today

3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - Central London £45,000 - £50,000 + 10% bonus
Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team?
Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business.
You'll be joining a close-knit team in central London, working from the office Full time during probation, then moving to a 4-day office/1-day home setup post-probation.
Key skills:
Proven 3rd Line support experience in a busy MSP or IT Services environment
Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
Confidence dealing with major incidents, escalations and tricky support issues
Comfortable with Scripting (eg PowerShell) and endpoint management tools
A clear, confident communicator who enjoys solving problems and helping others
Apply
Location:
London
Job Type:
FullTime
Category:
Customer Service & Support

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