Overview

Role summary: The primary purpose of the role is to deliver on-site technical support across the complete range of LES Commercial Mitsubishi Electric products, both current and existing. On-site support is generally provided in four key areas which are: Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role.

Responsibilities

• Perform all key activities in-line with department standards and company principles.
• Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
• Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
• Produce concise, well written technical reports that are submitted on time and in full.
• Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
• Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
• When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a ‘best in industry’ service.
• Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.

Experience and Qualifications

• NVQ Level 3 in Refrigeration and Air Conditioning.
• Category 1 F-Gas (City & Guilds 2079)
• Experience working with Electrical and Electronic components and can demonstrate safe working practices.
• IOSH, or equivalent, safety qualification.
• IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.

Benefits

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - range of flexible working options including working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering, Manufacturing, and Sales

Industries

• Engineering Services, Manufacturing, and HVAC and Refrigeration Equipment Manufacturing