Job Summary

Apple Inc. is seeking a highly skilled Apple Certified Support Engineer with deep expertise in Mac OS and iOS to join our dynamic support team. In this role, you will provide world-class technical support, troubleshooting, and system optimization for Apple products. You will work closely with end-users, businesses, and internal teams to ensure smooth operation and seamless integration of Apples ecosystem. This is an exciting opportunity for a passionate Apple expert who thrives in problem-solving and delivering exceptional customer experiences.

Key Responsibilities

• Diagnose and resolve technical issues related to Mac OS, iOS, iPadOS, and related Apple software and hardware.

• Provide remote and on-site support to individual users, enterprise clients, and internal teams.

• Assist with device deployment, configuration, system updates, and security protocols.

• Manage Apple device management solutions such as Apple Business Manager (ABM), Mobile Device Management (MDM) solutions like Jamf, and Apple Configurator.

• Offer technical guidance on iCloud, Apple ID management, and cross-device synchronization.

• Collaborate with Apples technical support teams and escalate unresolved issues when necessary.

• Train and educate users on Apple best practices, troubleshooting, and system optimization.

• Maintain thorough documentation of troubleshooting steps, technical solutions, and customer interactions.

Required Skills and Qualifications

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACTP) certification (or equivalent experience).

• Expertise in Mac OS, iOS, iPadOS, and Apples ecosystem.

• Strong knowledge of networking, security protocols, VPN configurations, and enterprise IT environments.

• Experience with Apple Business Manager (ABM) and Mobile Device Management (MDM) solutions.

• Familiarity with command-line tools and Apple Terminal for advanced troubleshooting.

• Excellent problem-solving, communication, and customer service skills.

• Ability to work independently and handle multiple technical issues efficiently.

• Strong documentation and reporting skills.

Experience

• 3+ years of hands-on experience in Apple device support, system administration, or IT helpdesk roles.

• Previous experience in enterprise environments, retail support, or managed IT services is a plus.

Working Hours

• Full-time position with flexible hours based on business needs.

• May require on-call support and occasional weekend shifts for critical support situations.

Knowledge, Skills, and Abilities

• Deep understanding of Apple hardware, software, and troubleshooting methodologies.

• Strong analytical thinking and the ability to troubleshoot complex technical issues.

• Ability to communicate technical solutions in a clear, non-technical manner to end-users.

• Passion for technology and staying up-to-date with Apples latest innovations.

Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Employee discounts on Apple products and services.

• 401(k) retirement plan with company match.

• Professional development programs, Apple training, and certification reimbursements.

• Opportunities for career advancement within Apples global network.

• A dynamic, inclusive, and innovative work environment.

Why Join Apple Inc.?

Apple is more than just a company—it is a place where innovation meets passion. By joining Apple, you will work with some of the most talented professionals in the industry, solving real-world problems and making an impact on millions of users. We value creativity, collaboration, and continuous learning. If you are passionate about Apple products and love helping others maximize their potential with technology, this is the perfect role for you.

How to Apply

Interested candidates should submit their resume and a cover letter through Apples official careers portal. Applications will be reviewed on a rolling basis, so apply today to become part of the Apple family!