Application Support Engineer - IT

New Yesterday

Were not just your average health company; were aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that were the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals. As Application Support Engineer , y oull be responsible for maintaining and supporting Simplyhealths software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.
Validate applications or changes for live deployment, ensuring full handover and support readiness.
System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
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Location:
Winchester, Hampshire
Job Type:
FullTime