Overview

We are seeking a DV-cleared Application Support Engineer to join our on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.

Responsibilities

• Build & Deploy: Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
• Configure and execute automated test suites with Maven and Cypress.
• Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
• Configure and integrate third-party software and appliances.
• Monitoring & Verification: Track service performance and availability using Influx and Grafana.
• Configure alerts to detect issues before they escalate.
• Analyse logs and investigate anomalies in system behaviour.
• Support & Troubleshooting: Provide 2nd/3rd line support, resolving issues and answering business queries.
• Manage incidents, escalate problems, and conduct root cause analysis.
• Implement proactive changes to improve service stability.
• Maintenance: Automate tasks to reduce manual workload.
• Conduct OS health checks, patching, and database housekeeping.
• Key Skills: Experience in a managed service environment with strong service delivery focus.
• Hands-on with Infrastructure as Code (Terraform, Ansible).
• Strong problem-solving and analytical skills with sound decision-making.
• Excellent communication and stakeholder management.
• Proficient with Git version control.
• Desirable Skills: Experience with microservices deployment and administration.
• Familiarity with messaging platforms (e.g., AMQP).
• Knowledge of S3 object storage.
• Experience with RDBMS (Oracle or similar).

Qualifications & Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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