Overview Join Envitia, a leader in the UK's digital and software services landscape, where your work in cutting-edge technology empowers our customers to manage, share, and exploit data more effectively.

Influence significant digital and data transformation projects within the UK public sector. Utilise AI and Machine Learning to innovate sophisticated decision support systems. Make an impactful contribution to society by harnessing the power of data.

Why we are different? At Envitia, we combine the agility and customer-focused approach of an SME with the credibility earned from over 35 years of expertise in high-trust, complex data environments. Joining us means being part of a dynamic engineering team delivering impactful, tailored solutions across diverse industries. We’re growing fast, and we’re committed to fostering a fun, supportive, and challenging culture where every voice matters. We value innovative thinkers who challenge the norm to drive diverse, inclusive decision-making and deliver excellence for our customers. A role where your input matters, in a company that values innovation and fosters a collaborative culture. Join us to make a real impact, grow with a supportive team, and help shape the future of data solutions in trusted sectors. The Role As an Application Support Engineer, you’ll join our expanding Engineering team to support, deploy, and enhance critical applications for UK Defence and Government clients. You'll perform tasks such as deployments, patching, and upgrades, and play a pivotal role in our mission to provide robust, high-quality support services. Working closely with Envitia’s engineering team, you’ll ensure seamless operations and effective problem resolution, stepping up to 3rd or 4th line support when required. This role requires site attendance at customer locations in the Southwest of England when necessary, with the rest of the time remote. Due to the security needs of our clients, security clearance will be required. Job Responsibilities

Become rapidly familiar with Envitia’s solutions and maintain currency on them and the associated technologies relevant to their in-service support. Self-sufficiently perform installation and support tasks such as system deployment, regular health-checks, log inspections, patching and upgrades as required. Perform reactive and pro-active support tasks as required, escalating where SLAs or other quality risks are encountered. Update, communicate and manage support tickets promptly. Maintain associated in-house reference systems. Maintain support documentation building a knowledge base to improve service delivery resilience. Build good working relationships with Envitia’s customers, enhancing our reputation with them. Keep Account Manager’s updated on customer sentiment, personnel changes and opportunities from customer contact time.

Skills Required Essential:

Deployment and hosting of applications on corporate Linux and/or Windows environments

Experience with typical containerisation and orchestration tools (e.g. Kubernetes, Hashicorp, Nomad)

Highly desirable

Knowledge of typical geospatial data platforms (e.g. Geoserver, FME, ESRI, and other open-source geospatial visualisation tools) Experience of common integration challenges such as IDAM connections and supporting applications (e.g. Keycloak) Scripting language, typically Powershell

Desirable

Hosting of applications in typical Cloud or Virtualised environment such as Azure, AWS or VMWare. Ability to interpret logs using tools such as ELK or Splunk a bonus.

Security Clearance Requirements The successful candidate must be eligible to go through a SC level security clearance. Location The role will be required travel to clients in the South West (Taunton, Corsham) when required and occasional visits to the Envitia Horsham offices. What it’s like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being.

Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Flexible Work Arrangements: Achieve a better work-life balance and explore what flexible working arrangements we can provide for you. We understand the importance of accommodating personal commitments and offer options that suit your needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility.

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