Overview

Application Support Specialist – London or Manchester (Hybrid working)

This role focuses on providing advanced technical support to ensure clients have a seamless experience with our systems and APIs. The role reports to technical leadership and involves collaboration with Customer Success and Engineering teams.

What you’ll be doing

• Investigating and resolving technical issues across systems, APIs, and services.
• Collaborating with Customer Success and Engineering teams to turn customer needs into solutions.
• Producing clear documentation and guidance to support customers and colleagues.
• Analyzing API behavior, data flows, and queries to diagnose performance and reliability issues.
• Contributing to process and tooling improvements that make support faster and more effective.
• Assisting with incident response, triage, and knowledge sharing across the team.

What we’re looking for

• Up to 1–2 years of experience in a technical support or related role.
• Strong troubleshooting skills, with an ability to diagnose and resolve complex problems.
• Confidence working with data (SQL/NoSQL databases) to investigate issues.
• Understanding of security, reliability, and quality in technical systems.
• Excellent communication skills and a proactive, problem-solving mindset.

Nice to have

• A degree in Computer Science, STEM, or equivalent hands-on experience.
• Familiarity with APIs (e.g., Google Ads API, Meta Marketing API).

Qualifications and attributes

• Strong analytical and problem-solving abilities.
• Effective verbal and written communication.
• Ability to work collaboratively across teams in a hybrid environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting