Overview

Linnaeus is a forward-thinking partnership of highly respected Primary Care and Referral veterinary practices across the UK and Ireland. We work with practices in every field of veterinary medicine, including small animal, farm and equine, and are committed to excellence and making a better world for pets. The Applications Engineer role will focus on digital product support, stability, and growth, as we embark on a digital transformation to enhance our capabilities. This pivotal role will ensure our applications and systems are supported and maintained to the highest standards. Hybrid working is available, with occasional travel to our head office in Shirley or other sites as needed.

Main purpose & goals

We are looking for a talented Applications Engineer to join our Digital team and support the development and stability of our technology estate in alignment with Linnaeus’ business strategy. This role provides 3rd line support across our applications and systems, with a strong focus on data platforms, integrations, and automation. You will contribute to delivering technical solutions as part of cross-functional project teams.

Note: This description reflects the current responsibilities and does not guarantee progression or job availability.

Core Responsibilities

• Triage, troubleshoot and resolve application, data and platform issues
• Provide 3rd line support for a range of products across the business
• Configure, build, test and implement business services and application-based projects
• Collaborate with cross-functional teams to understand business requirements and deliver technical solutions
• Deliver application projects independently or as part of a cross-functional team
• Develop and maintain application integrations across systems and environments
• Implement process automation using SaaS or low-code based tools
• Document processes, procedures and best practices for platform and support processes
• Identify and implement maintenance and system optimization across application and data platforms
• Work with peers to support investigations or leverage shared services
• Support and maintain Linnaeus solutions using: PowerShell, Azure Portal, Logic Apps, SQL, Azure Data Factory, Automation Tools
• Manage and support Azure Services including Event Management, Permissions & Group Management, App Registrations, Storage, Data Share & Integrations
• Troubleshoot and support COTS applications and integrations
• Develop and maintain data integrations and transformation processes
• Create and maintain documentation on supported application services

Person specification

Experience

Essential

• Minimum 4 years’ experience in a Service Desk or technical support environment
• 2+ years in 2nd or 3rd line application support, including COTS and bespoke solutions
• Hands-on experience in application development or SaaS configuration
• Proven track record of delivering technical tasks within cross-functional projects
• Practical experience using PowerShell for automation
• Experience with SQL and data integration/transformation processes

Desirable

• Exposure to DevOps tools and practices e.g. CI/CD pipelines
• Involvement in digital transformation initiatives
• Experience with other automation tools

Knowledge

Essential

• Strong working knowledge of Microsoft Azure services including Logic Apps, Data Factory and Azure Portal
• Proficiency in PowerShell scripting
• Familiarity with Agile delivery methodologies
• Understanding of process automation tools and techniques

Desirable

• Awareness of cybersecurity best practices
• Knowledge of additional scripting languages (e.g., Python, JavaScript)
• Experience with Azure Data Bricks

Qualifications

Essential

• ITIL Foundation
• Azure Fundamentals
• DevOps Foundations or equivalent

Desirable

• Advanced Azure certifications e.g. Azure Solutions Architect
• Certifications in other cloud or data platforms
• Formal training in automation or integration technologies

Skills & abilities

Essential

• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Strong problem-solving skills and attention to detail
• Ability to work independently and manage workload remotely

Desirable

• Leadership and mentoring capabilities
• Effective project/task management skills
• Adaptability to changing environments and priorities

Other qualities

Essential

• Credibility and strong personal impact
• Flexible, proactive and confident in navigating change
• Strong interpersonal skills and ability to build effective working relationships across teams

Desirable

• Collaborative mindset with a focus on continuous improvement

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Veterinary Services