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We’re looking for an Audio Visual Engineer with strong support and troubleshooting skills to join a busy remote support team. This is a role where you’ll be trusted from day one to jump straight into ticket resolution, contribute ideas, and help maintain exceptional service for a nationwide customer base.

If you’re comfortable with Yealink or Crestron systems and thrive in a high-paced but collaborative environment, this is a great opportunity to step into a role with flexibility, technical variety, and the backing of a market-leading AV solutions provider.

What You’ll Be Doing:

• Providing remote AV support to a wide range of UK-based customers
• Troubleshooting and resolving issues with Yealink and Crestron solutions
• Assisting on a busy service desk, picking up live tickets and delivering rapid resolution
• Sharing ideas to improve processes, tooling, and customer outcomes
• Participating in an on-call rota (1 week in 3, Monday–Friday) – additional £280/week allowance
• Rare travel – up to 8 customer visits per year

What You’ll Bring:

• 2+ years of AV support experience
• Solid knowledge of Yealink or Crestron platforms
• Strong problem-solving skills and the ability to hit the ground running
• Good communication skills for both internal team collaboration and customer interaction
• Self-motivated, with the ability to manage workload independently in a remote environment

The Package:

• £3,900/year on-call allowance (1 in 3 weeks)
• Remote-first role – occasional customer visits only (approx. 8 times/year)
• Monday–Friday schedule, on-call during working week only
• Join an award-winning AV & Microsoft Gold Partner with a supportive culture

If you’re ready for a remote AV support role where your expertise is valued and your input makes a difference — apply today.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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