Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on-premises or cloud-related technical initiatives. This is a hybrid working role, with a requirement to be in our client's office in the Southampton region 2-3 times per week.

Responsibilities

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
• Serve as the internal on-site escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
• Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
• Assist or lead in the cloud pre-staging of infrastructure, including virtual appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts.
• Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions.

You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective communicator, and enjoy collaborating with cross-functional teams and customers.

Key Requirements

• Experience with supporting public cloud and/or traditional on-premises infrastructure
• Knowledge and hands on experience with supporting infrastructure on VMware, Hyper-V, Windows/Linux servers and/or on Microsoft Azure / AWS platforms
• Good understanding of core networking concepts
• Excellent verbal and written communication skills, capable of engaging effectively with customers and internal teams.
• Must be eligible for SC Clearance

About Telent / Additional information

• When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
• A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
• We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.