OverviewDigital delivery is a cornerstone of the NHS's 10-year plan, aiming to revolutionise healthcare. Digital transformation is expected to improve patient outcomes and alleviate the burden on healthcare professionals by reducing paperwork and enabling personalised care. We have an exciting opportunity for an experienced systems engineer to join our Digital Citizen Portfolio as Head of Systems Engineering. The successful candidate will primarily focus on leading the engineering for the NHS app, however they will also have responsibility for other parts of the digital citizen national channels which includes the NHS.uk website. NHS.uk is a widely used medical resource for providing guidance to citizens across the UK. The NHS App is a mobile-native app built with Swift and Kotlin. Some other technologies used in this team include Azure, Terraform, and C# for the backend services used by the mobile app. The NHS App is used by millions of citizens daily and will enable patients to book appointments, manage medications, and access their medical records.ResponsibilitiesTechnical leadership and delivery of national, highly available mobile apps and distributed systems, adhering to NHS England's engineering principlesWorking with key internal and external partners and stakeholders to develop the architecture and design of mobile apps and systemsEnsuring continued availability, resilience, and cost effectiveness of existing mobile apps and systemsMaintaining service security, providing security controls for large volumes of highly sensitive dataBuilding and leading high-performing teams (a multi-team structure comprising 100+ engineers) based on a culture of collaboration, driving continuous improvement through Agile, Lean and DevOps deliveryMentoring and coaching staff in your teamEngaging in peer-to-peer collaboration to solve engineering problems and drive organisation-wide engineering standards, including forming and leading communities of practiceWorking with peers to define the organisation's engineering strategy, with focus on mobile app development standards and growing mobile app development communities of practicePresenting highly technical and complex information to non-technical audiencesActing as Subject Matter Expert for systems design, delivery, and operation, including with external suppliers/partnersQualifications and SkillsDeep native mobile expertise - strong technical grounding in iOS and/or Android architecture, native capabilities, security, biometrics, and App Store/Play Store complianceImplementing system security and resilience techniques, controls and practicesExperience working on highly available systemsProviding technical leadership for key systemsDesirable: experience in distributed mobile delivery across multiple engineering teamsHands-on full-stack engineering experience, including cloud infrastructureMentoring/coaching team membersExperience managing senior/non-technical stakeholdersAgile deliveryAdditional InformationCore competencies explored at interview: Influence, Knowledge, and understanding evolving customer needsSecondments: NHS internal applicants may be offered a secondment; agreement should be obtained from their employer prior to submitting the applicationRecruitment and Retention Premium (RRP) of 30% per annum for this role (non-contractual and subject to review)Other notes: Government and NHS England ongoing organisational changes and potential inter-authority transfer considerations #J-18808-Ljbffr