Overview

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job title and location

Title: Customer Engineer

Location: Newcastle / UK, Virtual

Position Summary & Key Areas Of Responsibility

• To diagnose faults, make repairs and to replace modules on ATMs, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
• Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
• May require prolonged travel, carrying and lifting toolkit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
• Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
• Tools/laptop/Android phone and all other required tools are provided.
• Uniform and PPE provided.

Basic Qualifications

• A Full UK, manual driving license is mandatory.
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
• Experience preferred with Windows operating systems.
• Experience preferred in general PC hardware and software maintenance.
• Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
• High level of mechanical/electrical aptitude.
• Excellent interpersonal skills and customer facing relationship skills required.
• Flexible with working shifts; early and late shifts including some weekends and rotating shifts.

Preferred Qualifications

• Previous experience in NCR or similar equipment is a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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