Overview

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This range is provided by kapa.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr

In This Role, You Will

• Work directly with the founding team to own the support engineering strategy
• Own the support queue and be the first point of contact for customers reaching out
• Collaborate with engineering on bug fixes, escalations and debugging
• Partner with the go-to-market team on the technical parts of onboarding
• Draft documentation and support content to help customers self-serve better (using kapa.ai)
• Occasionally partner with account executives early in the sales cycle acting as a sales engineer

You may be a good fit if you have

• A love for helping customers become successful
• Hands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problems
• An affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)
• The ability to work effectively in a fast-paced environment where things are sometimes loosely defined
• This is not an exhaustive or necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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