Customer Support Engineer
New Today
Location:
Edinburgh, UK (Hybrid: 2-3 days per week on-site) Contract Type:
Inside IR35 Day Rate:
Market Rate
Role Overview
We are seeking an experienced
Customer Support Engineer
to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment. You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the
Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations.
Key Responsibilities
Analyse, design, code, implement, and test GIS solutions
Maintain documentation of the entire process and provide continuous updates to stakeholders
Support project delivery across multiple domains and contribute to system enhancements
Deliver high-quality GIS solutions and customer-specific customisations
Work with regulatory and third-party product integrations
Essential Skills & Experience
10-12 years of hands-on experience
in GIS support and development roles
Proficiency in the latest versions of the
Smallworld Product Suite
(PNI / Electric Office)
Strong hands-on experience with
Magik
Experience with
Java ,
SQL , and
Oracle
Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)
Experience delivering customer-specific customisations and working with local regulatory or third-party products
Desirable Skills
Understanding of the
Software Development Life Cycle (SDLC)
Experience with
ESRI ArcGIS suite
Familiarity with
OpenGIS
standards
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Customer Service