Customer Support Engineer

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??  Customer Support Engineer ??  Location:  Aberdeen??  Salary:  £35,000 – £40,000??  Contract:  Permanent | Occasional UK & international travel Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move. ??  What You’ll Do: Provide first-line technical support for hardware, software & firmware issues Log and manage support cases via CRM Liaise with engineering teams to resolve complex queries Support offshore engineers and customer site visits Assist with demos, training, and product documentation Maintain accurate product and customer data Occasionally travel to customer sites and offshore vessels ?  What You’ll Bring: HNC/HND in Electrical or Electronic Engineering (or equivalent) Experience in technical support, fault diagnosis & customer service Familiarity with test equipment (oscilloscopes, multimeters, etc.) Strong communication, prioritisation & problem-solving skills IT literacy and CRM system experience A proactive, detail-focused, and team-oriented mind...
Location:
Aberdeen
Salary:
£35,000 - £40,000 per annum
Category:
Customer Service & Support