Role Purpose:

To Assist the Engineering shift Manager across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi-disciplined & Service Engineers, Assistants, to support internal and external customers, across two large DC’s (c1M sq. ft.) ensuring all qualitative and quantitative business objectives, standards and KPI’s are achieved. To drive an environment of continuous improvement both in Engineering performance and people.

Area of impact: Engineering Function, Operations, other closely related teams on site and the end customer.

People: (FTE – Direct and Indirect): +10 Directs

Budget/Financial: Work within set guidelines.

Key Responsibilities:

• Give support to the engineer shift manager in the leadership to large team of multi-disciplined Engineers, including Multi-skilled Engineers, Service Engineers, Engineering Assistants, Stores to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication.
• Replace the engineer shift manager in all theirs functions in case of absence, holidays or not presence on site for whatever is the motive
• Develop the career path in the shift team by increasing the leadership skills and team motivation
• Attending mutli department daily or weekly meetings with operations or other teams in Kingsway supporting business functions.
• Provide hands-on fault-finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations, and project work.
• Collaborate in  day to day management of third-party contractors to ensure delivery of key service KPI’s and project delivery.
• Performs all people aspects of managing a shift including, disciplinaries, manage performance, time management and RTW’s.
• Recruits develop & manage direct reports. Develop colleagues through probationary reviews, appraisals, PDP’s/one to ones.
• Drive engagement within the teams.
• Facilitate effective communication within the department.
• Escalate and manage 3^rd Party support personnel and stakeholders as required to obtain technical response and support.
• Act as Proxy for Shift Engineering Manager as required, managing all duties.
• Promote, demonstrate, and drive the company values throughout the Engineering Function.
• Drive the transition from a reactive to proactive culture. Devise, plan, and Co-ordinate Engineering activities to include the completion of Planned Preventative Maintenance and reactive jobs that are captured in the CMMS system.
• Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices.
• Work collaboratively with Operations and support areas (Op’s leads, HR, Control Room, H&S, Training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resource.
• Develop, support, and appraise direct reports ensuring performance expectations are delivered and that both teams and individuals’ engagement is demonstrated.
• Assess teams training needs, help to facilitate training that supports both the individual and the business alike.
• Lead continuous improvement initiatives, identifying opportunities and developing and implementing solutions.
• Manage within the company guidelines on all policies and procedures. (Absence, performance, investigations, disciplinary & Grievance, Health & Safety, and security)
• Always promote Health & Safety, ensure all matrices are kept up-to-date and carry out regular H&S audits of processes and equipment making sure the Engineering Function meets all current statutory H&S obligations
• Drive the departments adherence of safe working practice throughout day-to-day engineering management activities in areas of high specialisation.
• Audit and make sure of team’s adherence of visual and housekeeping standards. 
• Provide personable people management, motivation, and structured development of the team through performance reviews to ensure delivery of objectives through team working.
• Actively promote health and safety within the team, ensuring that the standard activity has been assessed, and SOP’s written for them, escalating this where any gaps are identified.
• Perform other reasonable duties in line with the needs of the business.

Key Decisions:

Large elements of the role operate within clearly defined guidelines, processes and procedures which need to be followed. Judgement on issues arising surrounding performance, conduct, attendance, retraining, work priorities, deployment of staff and first line disciplinary matters are exercised. In addition, co-ordinating the completion of Engineering Planned Maintenance activity, resolution of equipment blockages and breakdowns, reactive jobs and installation works. Decisions must be made concerning resource allocation on an ongoing basis, what actions should be taken to minimise impact to operations when issues occur, when to escalate issues and report faults and if specialist help is required.

Key Relationships:

• Site Engineering Managers– For strategy, direction, and deliverables.
• Engineering Shift Managers (peers) – Daily for tasks to be undertaken, queries, handovers, meetings, support and advice, etc.
• Other Engineering Team members & Service teams – As necessary regarding tasks, Breakdown & PPM’s and CI.
• Engineering Stores – As necessary regarding spares, stock level queries, etc.
• Control Room Operators – As necessary for reactive and scheduled works to be undertaken.
• Op’s leads – As necessary to provide information and advice regarding breakdowns and repairs.
• Technical Planner – As necessary for tasks to be undertaken.
• Operatives, Flow Controllers, first line fixers – As necessary to drive continuous improvement.
• Control & CI Engineers – As necessary for deliverables, support, rectification of issues and improvement works.
• 3^rd Party suppliers – As necessary for support and SLA adherence and meeting of performance targets.
• Contractors – As necessary for fault rectification, servicing support costings and projects
• Health & Safety – As necessary to implement measures agreed

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required: to be fully competent in the role the holders should be/have:

• Proven experience of managing multi-disciplined Engineering teams within an automated Warehouse or FMCG environment.
• Time served with min HNC in Electrical/Mechanical Engineering.
• Self-motivated and results driven individual.
• Health and Safety qualifications (IOSH or equivalent)
• Proficient working knowledge of MS platforms
• Demonstrated flexibility and adaptability to changing business conditions.
• Experienced in both mechanical and electrical fault diagnosis and having a working knowledge of SCADA and PLC based control systems (Siemens).
• Experienced of a CMMS systems (preferably Agility).
• Working at heights and rescue at height certified (training will be provided)
• Clear understanding of policies and procedures within which an operation is managed.

• Communication skills both written and verbal, able to adapt approach to fit audience.
• Strong decision-making capability, able to influence and engage.
• Ability to prioritise workload, work to deadlines and to work under pressure.