Job Description

We have an excellent opportunity at our client site in Bedford for an experienced Desktop Engineer.

Requirements

• Good IT working experience in an ITIL environment at least 3-5 years
• Detail oriented and highly organised.
• Accredited education in Information Technologies, qualified IT Specialist or equal
• Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
• Good knowledge of ticket systems and Support processes/ Service Now Platform
• Local language on native level and good English in writing and speech

IT Technical Skills

• Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
• 2nd Level Office/Mobile Support
• Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
• PC Imaging & Installation procedures, Intune/Autopilot/JAMF
• Good Asset management skills
• Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD
• Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN

Soft Skills

• High customer service orientation
• Ability to interact and consult with others for de-escalation management
• Strong team player. Autonomous & proactive working behaviour
• Strong motivation and willingness to learn and perform
• Friendly and confident manner
• Strong time management skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.