Overview

At DXC Technology, we’re people first. We’re looking for a Desktop Support Engineer to support one of our clients on-site in Edinburgh. This is a full-time role (37.5-hour week, Monday – Friday). Overtime and on-call duties may be required. Due to the nature of our client's work, the successful candidate will need to be eligible to obtain SC Security Clearance.

Responsibilities

• Desktop / Laptop / VDI build, configuration and deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In-depth investigation into issues to pass back to 3rd line support
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smartphone support (Android & iOS)
• VIP support
• Service Desk cover as required
• Assisting with customer projects

What We’re Looking For

• Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration
• Support Microsoft Office 2010 onwards
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good verbal communication: ability to communicate to all levels
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Good time management / organisational skills
• Work well as part of a team or independently

Desirable Skills / Qualifications

• Microsoft Windows 7/10 training and certification
• Legacy O/S
• Active Directory management
• Understanding of SCCM
• Exposure to Win11
• Exposure to Entra, Azure and ZScaler
• Understanding of McAfee EPO

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

Compliance

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process. More information on employment scams is available here.