Job title

Engineer, IT at ICE

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Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

Job Description

The Enterprise - Conferencing Technology team is looking for an experienced AV/VC IT Engineer to support local and global initiatives. This position requires applicants to have solid experience and knowledge in design, installation, programming, and project engagement in Audio-Visual (AV) systems. The requirements extend to a comprehensive background and expertise in Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams. Qualified candidates must demonstrate technical proficiency as well as an eager attitude, professionalism, and solid communication skills. A highly motivated engineer with the ability to work independently with minimal supervision is key for this role. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.

Responsibilities

• Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc.
• Contribute to design, implementation and support of all conference rooms and meeting spaces
• Proactively provide local/remote technical support to all AV/VC services across the enterprise, including local, virtual/cloud and large conferencing events
• Troubleshoot/remediate first/second-line issues in a timely manner with incident management in Service Now
• Support site installation/upgrades/normalization and decommissioning of AV/VC equipment; coordinate access, network, power and dependencies as necessary
• Work with AV vendors to ensure devices are installed, configured, and tested
• Audit/maintain an inventory of conference room data, hardware, and license management
• Ensure devices and services are monitored and alerts addressed within SLAs
• Assist with preventative maintenance visits to review hardware/software and replace consumables to keep rooms in service
• Asset life cycle management and procurement of AV/VC equipment
• Fully support company-wide town-hall and events
• Participate in on-call rotation for after-hours and weekend support
• Collaborate with internal teams and Project Managers; run point on small projects
• Assist with Incident/BCP and Change Management tasks
• Participate in POC evaluations and assessments of new products and services
• Work with UX and other teams to create, review and update training material for end users and operational documentation

Knowledge And Experience

• College/University Degree in IT, Information Systems, Multimedia or related field in Audio/Video multimedia engineering is highly desirable
• Endpoint / Collaboration certifications in Zoom, Microsoft or Cisco platform or Polycom are highly desirable: Cisco Webex Certification, Zoom Certified Professional, Microsoft 365 Certified: Teams Fundamentals, Microsoft Certified: Teams Administrator Associate, Cisco CCNP, Polycom Certified Support Specialist (PCSS), Polycom Certified Telepresence Engineer (PCTE)
• 2+ years experience in a medium to large organization supporting an AV/VC environment
• On-site experience in conference room upgrades and new installations
• Familiarity with operation, installation principles of AV/VC systems including Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras & codecs, Audio DSPs and Digital Signage
• Experience with system schematics, cable pull schedules and architectural drawings
• AV/DSP/Microphone administration and audio tuning; includes configuration, scripting, audio/video calibration and support of Biamp/Shure/Crestron/Q-Sys/Sennheiser/Extron/Lightware technologies
• Experience with installation and administration of VC equipment including Cisco Room Kits, Poly (X50/X70/G7500), DTEN, Logitech and QSC endpoints
• Experience in cloud-based collaboration with Zoom and Microsoft Teams Rooms
• Experience in configuring and supporting large town halls and webinars
• Knowledge of remote monitoring, alerting and automation technologies and workflows

Desirable Knowledge And Experience

• AV device certifications in Crestron/Extron/Biamp/Lightware or equivalent AV installation program
• Certification in Q-Sys Design & control and Audinate Dante level 1/2 or higher
• Experience with Service Now, SLAs, Change and Incident management
• Lua, Python; Crestron programming (SIMPL, S+, S#)
• Experience with REST APIs, JSON, scripting
• On-site experience in conference room upgrades and new installations
• Understanding of AV/VC systems including Control Processors, Room Schedulers, Microphones, Video Wall displays, Matrix switchers, VC cameras & codecs, Audio DSPs and Digital Signage
• Understanding of AV/SIP networking protocols (SIP, Dante, AVB, AES76)
• Strong MS Office and collaboration tools knowledge
• Foundational experience with Dante Domain Manager/Controller
• 1-2 years administration in Zoom, Webex Control Hub, and Microsoft Admin portals
• 1-2 years exposure to Poly Lens; foundational knowledge of Q-Sys Designer/Administrator

Seniorities and Employment

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and Information Technology

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