Overview

ERP Support Engineer (Finance) role at Williams Racing. You will join the team to support, troubleshoot and maintain solutions within our D365 F&O environment. You will collaborate closely with the Finance teams to maintain system functionality and ensure issues are resolved quickly to minimise disruption to business operations. Reporting to our Finance & Business Systems Manager, you will provide technical support for D365 F&O users, respond to incidents and service requests, diagnose issues, perform root cause analysis, and create and maintain technical documentation related to troubleshooting steps and system configurations; and actively engage in knowledge sharing.

Responsibilities

• Solution Support
  • Provide end-user support by resolving finance-related issues in a timely manner, and provide training where necessary.
  • Maintain communications between end users, stakeholders and technical teams throughout issue resolution process.
  • Perform RCAs on issues to define, document and implement preventative actions to continually improve functional performance of our finance solutions.
  • Work with cross-functional teams to define and implement solutions to increase stability across our finance system landscape.
• Continuous Improvement
  • Identify opportunities to reduce repeat finance system issues and support design and implementation of improvements.
  • Continually assess and implement strategies to reduce inefficient work within finance and utilise other areas of TIG to contribute to stability of our technical and functional solutions.
  • Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration.
• Standards & Documentation
  • Document system solutions in the context of business processes to enable knowledge sharing across the group and end-user training.
  • Support upskilling of team members through sharing process/system knowledge and experience of approach in more complex issues/tasks.
• Solution Quality Control
  • Support key business contacts performing audits to ensure financial data accuracy and integrity.
• Risk Management
  • Identify and escalate risks to ensure the reliability and stability of our solution and architecture.
  • Prioritise security to protect intellectual property, cybersecurity threats, regulatory compliance, data integrity, and quality.

Skills and experience required

• Hands-on experience in supporting, troubleshooting, and testing D365 F&O applications with a strong understanding of business processes within Finance and Procurement modules.
• Experience supporting users through incident management, service requests and system troubleshooting; ensuring minimal disruption to business operations.
• Exceptional communication and stakeholder management skills with the ability to collaborate with technical teams.
• Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems.
• Microsoft certification is beneficial.
• Collaborative and curious approach to technical problem-solving.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Ability to work with a wide range of groups and disciplines seamlessly.
• Ability to adapt to rapidly evolving requirements.

Company Description

For almost 50 years, Williams Racing has been at the forefront of one of the fastest sports on the planet, and is among the top three most successful teams in FIA Formula 1 World Championship history. The British squad boasts 16 F1 World Championship titles. Since its foundation in 1977 by Sir Frank Williams and Sir Patrick Head, the team has won Constructors’ Championships and produced legendary drivers. The team continues to evolve to remain competitive at the front of the grid.

Additional Information

Williams Racing is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Location: Reading, England, United Kingdom