An IT Services company, specialising in Hosting, Outsourcing and Consultancy Services are looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd line IT Support, to join their fantastic team to help them deliver projects and provide support to clients both over the phone and face-to-face.
Duties
Configuration – all aspects of desktop/server hardware installation and builds, delivery to customer environment
Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first-line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
Long journey times may also be involved
Work as part of a team to deliver a project About you
To be an Field Engineer Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £22, / £24, per year.
Your training will include gaining internationally recognised Level 4 IT qualifications.
Skills and personal qualities required
At least 1-2 years’ experience in a 1st Line, client-facing support role
IT graduate with a minimum 2:2 IT degree
Minimum of MCP, MCITP, A+ and CCENT
Good Hardware Knowledge – PC’s, Laptops, Servers and Printers
Preferred knowledge – Windows Server , ; Networking, Active Directory, Apple/MAC devices, Citrix
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
Data Centre Experience recommended
CCNA would be beneficial Personal Qualities:
It is expected that you will possess all of the following key attributes:
Effective team player
Good communication skills, both verbally and written
Ability to communicate effectively with all departments within the company, as well as the company’s clients at different technical levels
Demonstrate a confident, proactive approach which drives developments for the company’s clients, including rationalising improvement opportunities Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.