Job Title: Field Service Engineer – Diagnostic Solutions (Genomics & Pathology) –

Job Location: Cumbria, UK

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level: Associate

Job Description

Agilent is a global leader in laboratory and clinical technologies, committed to bringing great science to life. We support life science research, patient diagnostics, and safety testing of water, food, and pharmaceuticals. Join us to help scientists and clinicians make discoveries that improve lives.

As a Field Service Engineer, you will assist customers with on-site installation, maintenance, and support of our diagnostic solutions, including genomic (NGS, scanners, sample prep, automation) and pathology solutions (immunochemistry, staining, digital pathology).

Main Responsibilities

• Respond to customer needs through repair, installation, upgrades, and preventive maintenance.
• Coordinate with customers and schedule service efficiently.
• Collaborate with managers and sales teams to meet customer expectations.
• Maintain high customer service standards in line with corporate policies.
• Complete administrative tasks accurately and promptly.
• Provide feedback on product performance issues to relevant teams.
• Address customer requests proactively before, during, and after service.

Travel & Work Environment

This role involves remote work with frequent travel mainly in Southern UK, especially Hampshire. A company car will be provided.

Qualifications

• Degree in Life Sciences (Biology, Biochemistry, Biotechnology) or a technical field (Electronics, Electrical Engineering, Informatics).
• Experience in customer support or as an end-user of diagnostic solutions in a lab environment.
• Computer literacy, including knowledge of IT networks, security, and data management.
• Proficiency in English.
• Valid driver’s license.

Personal Attributes

Proactive, outgoing, customer-oriented, able to work independently and in teams, with strong communication and interpersonal skills.

What We Offer

• Permanent contract
• Excellent company culture
• Career development opportunities
• Benefits including pension, bonus, company car, health insurance, stock plan, and more.

Additional Details

This is a full-time position with flexible remote work options. Travel is approximately 75% of the time. Salary depends on location, experience, and skills. For more info, visit our career site.

Agilent is an equal opportunity employer. All qualified applicants will receive consideration without discrimination.

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