Field Service Engineer - IT Support, Glasgow, Scotland, United Kingdom

Field Service Engineer - IT Support

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Join to apply for the Field Service Engineer - IT Support role at A&O IT Group

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Join to apply for the Field Service Engineer - IT Support role at A&O IT Group

Contract Type: 6 Month rolling contract

Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)

We are hiring Field Service Engineers to deliver high-quality IT hardware support across the UK. This role is focused on break-fix of Lenovo laptops and AIOs, light IMAC duties, Windows deployments, desk side support site cover, and hands-and-feet support. You’ll plan your own day around scheduled tickets, travelling between sites in a provided van, and working as part of a wider regional field team.

Key Responsibilities

Perform break-fix on Lenovo laptops and Lenovo AIOs
Carry out IMAC activities (Installs, Moves, Adds, Changes) for end-user IT equipment
Rebuild and image devices using standard Windows deployment tools
Provide basic hands-and-feet support for infrastructure tasks (e.g. patching, device swaps)
Provide desk side support site cover as required
Represent A&O IT Group professionally on-site

Required Skills & Experience

Minimum 3 years’ field service experience in IT hardware repair
Confident in laptop diagnosis and repair, especially Lenovo models
Able to work independently, plan daily routes, and manage multiple call-outs
Comfortable with Windows deployments and following technical procedures
Full UK driving licence – daily driving required (no more than 6 penalty points)
I.T. Hardware toolkit required
No history that would preclude the applicant from gaining government SC clearance
Flexibility for start and finish times to suit the business
Excellent communication skills
Excellent customer-facing skills

Preferred But Not Essential

Lenovo hardware accreditation
Familiarity with IMAC processes and structured field engineering workflows
Prior experience with large-scale clients or regulated environments
Experience in printer and MFP repair

What We Provide

Company van (business use only)
Fuel card
Laptop and mobile phone
Full uniform and PPE kit

To apply, please submit your CV and provide your home postcode.

Successful candidates will be contacted for an initial screening and interview.

ABOUT US:

A&O IT Group is a leading provider of global IT services, delivering end-to-end support solutions across multiple sectors. With over 50 years of experience, we pride ourselves on our commitment to reliability, flexibility, and service excellence. Joining our team means being part of a trusted name in IT field services, with opportunities to work on high-profile national contracts.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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