Field Service Engineer - Leeds/YorkDepartment: Service - Field ServiceEmployment Type: Permanent - Full TimeLocation: UK/Field basedReporting To: Field Service ManagerDescriptionField Service Engineer operates directly in the designated field territory and services/maintain company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.Key ResponsibilitiesResponsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as requiredInvestigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implicationsPlans and prioritises workload to achieve business aims and meet customer needsEffectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machineDocuments system problems and preventative maintenance in customer site logGathers and records machine information to monitor performanceCompletes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistanceMake recommendations for improving service, reliability and performance of equipmentEscalates difficult technical problems by seeking timely advice or assistance from technical supportEstablishes preventative maintenance schedules and implements according to company specificationsAssigned other job responsibilities within scope of position and to meet business demandsSkills, Knowledge & ExpertiseREQUIRED EDUCATION AND QUALIFICATIONSEducation Level:Experience in a similar customer facing environment working to achieve customer service levels.Qualifications:Must have a recognised engineering qualification with post qualification experience in a support role.REQUIRED SKILLS AND COMPETENCIESTo perform in the function successfully, individuals must be able to perform each essential duty satisfactorily and the requirements listed below are representative of the knowledge, skill, and/or ability required.Mechanically competent to a high standardUnderstands local Health and Safety regulations and works within company guidelinesEffectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performanceIs flexible and can prioritise, plan and monitor own activity, performance and progress.Possesses first class customer service and communication skills; written and oralLogical trouble shooting skills and capability to isolate problems at PCB or component levelAbility to effectively work with electric schematics, logic diagrams, and mechanical drawingsUnderstanding of AC/DC power distribution and digital/analogue circuitryMust be available for on call (on some weekends)Must be able to work autonomously and with minimal supervisionWorking knowledge of personal computers especially Microsoft Office, navigation across network sites and email communicationHolder of a Drivers LicenceJob Benefits25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional daysCompany CarCompetitive company pension schemeOngoing training and developmentPrivate medical insurance for all employees (enhanced membership can be purchased for other family members)Dental insurance for all employeesLife assuranceIncome protection schemeEmployee assistance programmeEmployee Wellbeing events and Mental Health First AidersEmployee My Benefits portal offering extensive retail discounts #J-18808-Ljbffr