OverviewAs a Field Service Engineer, you will be part of the Instrument Services team supporting 10X Genomics' customers and products. This will include installation, preventative maintenance and repair work on analytical laboratory instruments and equipment. You’ll also be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies etc. Dealing with cases assigned, you will help drive & deliver high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritisation. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10X Genomics. What You’ll Be DoingBuild strong relationships within the district team to share knowledge and feedbackSupport continuous improvement effortsDevelop deep knowledge of 10X Genomics products through training and documentationPerform simple repairs and installations independently; collaborate on complex issues with mentors or managersUse critical reasoning to address technical challenges and implement effective solutionsProactively manage customer communications to align scope, timing, and expectationsBuild and maintain respectful, collaborative relationships with customersTake ownership of assigned territories/accounts as the Primary or Secondary FSEPerform administrative tasks using internal tools and resources efficientlyEnsure timely communication with customers to maintain smooth operationsEngage in ongoing training to enhance technical and analytical skillsIdentify and suggest improvements in processes to mentors and managers Minimum QualificationsProven success in an entry-level Field Service Engineer or similar technical roleStrong technical foundation with hands-on experience in troubleshooting and repairing complex systemsComfortable working independently on most tasks, seeking guidance when necessary Preferred SkillsKnowledge of optical and/or fluidic systems would be an advantageAbility to navigate complex challenges and adapt to diverse situationsProficient in managing customer expectations and building collaborative relationshipsSelf-driven to manage accounts, territories, and responsibilities effectivelyExcellent verbal and written communication skills for customer and internal interactions About 10x GenomicsAt 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world. We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law. 10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee. Seniority levelEntry level Employment typeContract Job functionInformation Technology Whiter text is not requested, but the following is a placeholder line commonly seen on postings. Referrals increase your chances of interviewing at 10x Genomics by 2x Get notified about new Field Services Engineer jobs in United Kingdom. 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