Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Syntegon contributes to ensuring that people worldwide are provided with high-quality medications and safely packaged food. The company supports its customers with a global service organization and a comprehensive service portfolio.

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Overview

A dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging, is required at Syntegon.

Responsibilities

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and site acceptance tests.
• Travel globally (approximately 80% of the time), with flexibility for short-notice travel and occasional weekend work.
• Carry out routine maintenance and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues; identify root causes and liaise with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, manage customer expectations, and advise on future Maintenance Programmes.
• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training.
• Support the manufacturing facility in Bristol when required.

Qualifications / Knowledge and Skills

• Qualifications in Mechatronics, mechanical, or electrical engineering
• Electrical engineering – understanding of modern and older control systems across a wide range of platforms
• Ability to work independently and take initiative
• Understanding correct methods of mechanical fitting, from changing bearings to setting up machinery
• Ability to adjust high-speed packaging machinery to achieve optimum efficiency
• Ability to identify worn or damaged parts from assembly drawings
• PLC theory and fault-finding (Allen-Bradley preferred; Beckhoff and Siemens advantageous)
• Commercial awareness; ability to spot opportunities for upgrades and modernization and inform customers before reporting to sales
• Strong customer service orientation
• Ability to prioritise work to challenging deadlines
• Good communication skills
• Ability to work remotely, often overseas in different time zones
• Full driving licence
• Experience in a similar field service role is desirable
• Exposure to FMCG manufacturing – food and packaging is an advantage
• Packaging engineering and technical skills are desirable

Benefits / More information

• Competitive salary
• 25 days holiday per year plus bank holidays
• Pension Scheme with Aviva
• Yu Life
• Company Car
• Life Assurance 7 x annual salary
• Simply Health Medical Cashback plan
• Income protection after 2 years’ service
• Cycle to work Scheme
• Tech Scheme
• Everymind at Work
• Excellent opportunity to gain experience within a global company

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Industrial Machinery Manufacturing

Note: This posting is a cleaned, reformatted version of the original description to ensure clear responsibilities and qualifications without extraneous boilerplate.