Overview

Field Service Engineer

Location: Midlands, UK (Field-Based)
Reports to: Service Manager
Company: Forel UK and Ireland Ltd

Forel UK and Ireland Ltd is seeking a highly motivated and technically skilled Field Service Engineer to join our expanding team. This is an exciting opportunity for an individual with a strong engineering background to work with cutting-edge glass processing machinery across the UK, Ireland, and overseas.

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of advanced machinery primarily used within the Glass and Processing markets. This hands-on role offers a dynamic work environment, combining mechanical, electrical, pneumatic, and hydraulic systems, and will require travel to customer sites both locally and internationally.

Responsibilities

• Install, commission, and service Forel glass machinery at customer sites across the UK, Ireland, and overseas.
• Perform scheduled and emergency maintenance, diagnostics, and repairs of machinery to minimise customer downtime.
• Interpret and work from electrical wiring, pneumatic, and hydraulic diagrams.
• Troubleshoot and resolve faults on complex PLC and servo-controlled systems.
• Deliver professional customer support and ensure high levels of customer satisfaction.
• Provide technical assistance and training to customers and colleagues as required.
• Liaise with sister companies in Italy, Germany, and the USA to ensure service consistency and efficiency.
• Complete service documentation accurately and submit timely reports.
• Maintain company-provided equipment, vehicle, and tools in good working order.
• Represent the company in a professional manner at all times.

Key Requirements

We are looking for someone who meets some or all of the following criteria:

• HNC/HND or equivalent in an engineering discipline (electrical, mechanical, or mechatronics preferred)
• Proven experience with multi-skilled engineering (electrical, mechanical, pneumatic, and hydraulic systems)
• Strong fault-finding and problem-solving abilities
• Familiarity with PLC and servo-controlled systems
• Excellent verbal and written communication skills, with a customer-focused approach
• Ability to read and interpret complex technical diagrams
• A proactive can-do attitude with a willingness to work independently or as part of a team
• Flexibility to travel regularly, including staying away from home and overseas trips
• Full UK clean driving license is essential
• Knowledge of the Italian language is advantageous but not essential

What We Offer

• Competitive salary (commensurate with experience)
• Company car for business and personal use
• Bupa healthcare plan
• 23 days annual leave, plus paid bank holidays
• Company pension scheme
• Company-provided mobile phone
• Full in-house and external training and development opportunities
• The chance to work with a globally respected brand and cutting-edge technology

About Forel UK and Ireland Ltd

Forel UK and Ireland Ltd is part of the globally recognised Forel Group, specialising in the manufacturing and servicing of high-end glass processing machinery. With locations in Italy, Germany, and the USA, we pride ourselves on innovation, quality, and customer service. As demand grows, we are expanding our UK-based team to maintain and support our growing client base.

How to Apply

If you are ready to join a forward-thinking engineering team and make a real impact in the glass processing industry, please submit your CV and a short cover letter outlining your suitability for the role to.