Overview

Job Title: Field Service Engineer
Location: Horsham Base/ Some International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits

Responsibilities

• Perform offsite repairs, installation, and configuration of products and systems at customer locations
• Deliver after-sales support, servicing, and maintenance to ensure system reliability
• Generate clear and detailed post-visit reports including situation analysis and recommendations
• Assess, strip-down, repair, and test customer returns requiring service
• Support sales team demos, trials, and prepare demo equipment for customer presentations
• Test and evaluate new equipment and sensors alongside Sales and Engineering teams
• Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
• Lead factory acceptance testing (FAT) and participate in other customer activities as required
• Contribute to continuous improvement initiatives within the Customer Services function

Skills & Experience

• Essential:
• Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
• Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
• Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
• Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
• Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
• Ability to work in challenging environments including outdoor, marine, and heights settings
• Willingness to travel worldwide at short notice and work extended hours as necessary
• Desirable:
• Clean UK driving licence including class C1 for company vehicle use
• Current interest or knowledge in army/navy equipment and procedures
• Experience delivering maintenance and operator training to customers
• Previous Security Clearance (SC Level)