Field Service Engineer (Midlands) – HR Tech

Location: Midlands (Aldridge Service Centre). This is a mobile role covering the Midlands, servicing, repairing and maintaining specialist vehicles at customer sites and company workshops. Youll be responsible for ensuring vehicles are safe, compliant, and operating at peak performance.

Hours: 45 hours per week, 08:00 to 17:30, Monday to Friday. A 40-hour per week option is available. Salary: between £43,992 and £46,800 pa DOE (based on 45hpw).

Role: Field Service Engineer (covering the Midlands)

Summary: This position supports the Aftermarket team. It involves travel to customer sites across the UK, sometimes on short notice, and requires proactive, customer-focused service delivery.

Key Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Ideal Candidate

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

Why Youll Love Working Here

• 25 days holiday plus Bank Holidays (pro rata for 4-day weeks)
• Enhanced Pension Scheme and Death In Service benefits
• Employee Assistance Programme with 24-hour helpline
• Health Shield Medical Cash Plan
• GP Anytime – 24/7 online access to GP services
• Training and Development opportunities
• Cycle to Work Scheme
• Care Concierge and Occupational Health Support
• My Benefits Platform with discounts
• Independent Mortgage Advice

We welcome applicants from all backgrounds. If you don’t meet every single requirement, we encourage you to apply. We are an equal opportunities employer and a disability confident organisation. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please note: Dennis Eagle is not a sponsoring organisation. The successful applicant must already possess the right to work in the UK or be able to secure it independently.

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