Field service Engineer
2 Days Old
Overview
Field Service Engineer – Robotics & Lab Automation at Castle Group Ventures, LLC
Location: Cambridgeshire & surrounding areas (Remote-based) • Type: Permanent • Salary: Circa £55,000 + Travel + Benefits
Responsibilities
- Install, calibrate, and maintain robotic and automated lab equipment at customer sites
- Troubleshoot mechanical, electrical, and software-related issues
- Deliver technical support and training to end users
- Collaborate with software engineers and internal teams to deploy updates and upgrades
- Document service visits, manage spare parts inventory, and contribute to technical knowledge base
- Build strong relationships with clients through proactive communication and support
- Mentor junior engineers and contribute to service excellence initiatives
- Support pre-sales activities including technical demonstrations and client consultations
- Provide feedback to R&D and product teams to improve system performance and reliability
- Ensure compliance with health & safety and regulatory standards during installations and service visits
- Perform preventive and breakdown maintenance across 2–3 client sites per week
Working Hours & Travel
- Standard hours: Monday to Friday, 9am–5pm
- Remote-based contract with travel across Cambridgeshire and nearby regions
- Occasional international travel may be required for senior roles
Qualifications
- HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering
- Ideally 2+ years' experience in field service, technical support, or lab automation (5+ years for senior level)
- Background in biotech, life sciences, or lab instrumentation preferred
- Strong problem-solving skills and ability to work independently
- Excellent communication skills — both technical and customer-facing
- Valid UK driver's license
Desirable Experience
- Robotics, lab instrumentation, or industrial automation
- HVAC, firmware, or communication protocols (TCP/IP, RS232)
- Experience with PLC systems, motion control, or vision systems
- Familiarity with GxP environments and documentation standards
- Multilingual skills (European languages) are a plus
Benefits
- Work with cutting-edge technology in life sciences and automation
- Full training provided with ongoing technical development
- Join a team that values technical excellence, customer success, and continuous learning
- Competitive salary, travel perks, and career development opportunities
- Be part of a growing international service team with a strong reputation in lab automation
- Opportunity to shape the future of robotics in diagnostics, pharma, and biotech
- Location:
- Cambridge, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Engineering
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