At Xperience we deliver business efficiencies through Digital Transformation.  

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security. 

The Role  

We are undergoing an exciting time in our evolution and now seek a Fulfilment Engineer to join our team in Bury St Edmunds office. As a Fulfilment Engineer, you will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use.   

This is a varied role working with different departments across the business, including assisting the projects team with meeting deadlines for equipment preparation and installation, support for client inductions when required and working on client sites if needed. 

This is a customer facing role working with different technologies including Intune and Windows deployment. Many of these tasks will involve a substantial amount of manual handling including bending, stretching, reaching, and lifting. Relevant training will be issued to successful applicants, to ensure you can work safely within health and safety regulations.  

Person Specification  

Essential:   

• Previous experience in a customer service or warehouse/stock management role
• Previous experience in configuration of endpoints for Windows 10/11
• Previous experience working in a customer service environment, with the ability to communicate clearly and concisely either by phone or face to face
• Proven track record of being dependable and well organised 

• Strong time management and organisational skills
• Independent thinker, with a willingness to learn
• Problem solving skills and resilience to issues and influences outside of their control
• Excellent team player, flexible, responsive and takes ownership of tasks
• Willingness to work in an environment that will involve the manual handling of IT equipment 
• Full driving license that enables you to drive in the UK and access to your own vehicle for business use(business miles will be reimbursed through company expenses)
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)  

Desirable:  

• Ideally 12 months experience in IT support 
• Experience of using imaging tools and processes for device builds
• Previous experience in an IT/Professional Services organisation 
• Professional IT Certifications, i.e. ITIL Foundation, MicrosoftMS900,MD100
• Previous hands-on experience with ticket management systems such as ConnectWise

• Configuring client hardware to an agreed specification
• Stock management, including goods in and out
• Assisting colleagues with scoping for hardware requirements 
• Keeping the central system up to date
• Generate client data reports where required
• Creating and improving upon processes
• Installation of client hardware where required
• Provide onsite support for client inductions where required

• Generous 30 Day Annual Holiday Entitlement (Jan-Dec)  
• 8 Public Holidays  
• Additional Guaranteed Birthday Leave- 1 Day  

• Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice  
• Enhanced Sick Pay on completion of probationary period  
• Bereavement Leave Policy  
• Enhanced Parental Leave Policy  
• Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)  
• Long Service Awards commencing from 1 years’ service  
• Monthly/ Annual Recognition Awards  
• 36.25 hours working week  
• Hybrid Working*  
• Salary Sacrifice Cycle to Work Scheme*  
• Salary Sacrifice EV Scheme coming soon*  
• Employee Referral Bonus of £1500 per hire  
• Discounted IT Purchase Scheme  
• Company Funded Social Events  
• Easily accessible and free car parking*  

*T&Cs apply based on contract  

Competencies required for role:  

Teamwork and Collaboration  

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues. 

Results Focused/Problem Solving  

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.   

Developing Yourself & Others  

A quick learner who is able to acquire and apply new knowledge and skills whilst learning from experiences and mistakes.   

Xperience is an equal opportunities employer.