Key Account Network

Business Area: Key Account Network

Place of Work: Surrey

Contract Type: Permanent

Hours: 41.25

Context

ISS is a leading global provider of facility services, providing services to complement our customer’s workplace. Bringing service to life, ISS uses a unique combination of data, insight and most importantly, our people to make a difference across diverse environments such as offices and factories, airports and hospitals across the world. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Above everything, our passion is people. #ThinkForward

Responsibility for commercial combustion, heating and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.
• Responsibility for other types of building services maintenance to include fabric, HVAC, plumbing, mechanical and related tasks.
• To provide callout response for the client as detailed on the callout rota.
• Maintain the cleanliness of plant rooms, workshops, and storage areas.
• To undertake new installations, major and minor repair works to clients gas/heating systems.
• Diagnose and repair faults on systems and plant including basic electrical fault finding.
• To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work.
• Ensure that all gas/heating equipment within scope operates to specified performance criteria.
• Ensure equipment and surrounding area conforms to agreed company/industry standards.
• To provide a professional service and represent the company in a way which ensures customer satisfaction.
• To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out.
• To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management, as necessary.
• To be always fully aware of contractual requirements and customer needs.
• To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately.
• Ensuring compliance with H&S/Industry regulations, risk assessment, COSHH etc.
• Suggest improvements and innovations to improve the service provided.

Qualifications
Role is Commercial Gas so applicants must have the following qualifications:
• Commercial Gas Qualifications: Commercial Core Safety: COCN1 or CODNC1, TPCP1A, ICPN1,
CORT1, CIGA1
AND
• Domestic Core Gas Qualifications: CCN1, CENWAT1, CPA1,
AND
• City & Guilds / NVQ level 2/3 in Plumbing, HVAC, Electrical or related Mechanical engineering discipline.
Gas Safe Registered
• IPAF / PASMA
• Full UK Driving License.
• Applicants with electrical qualifications will be preferred.
Experience:
• Significant experience in providing commercial gas, combustion and heating related building services
maintenance to include fault finding, maintenance and installation.
• Significant previous experience in providing Reactive/ PPM building services maintenance.
• Experience of working within FM or building services within commercial properties.
• Experience of working under strict Health & Safety procedures including risk assessments and method
statements