Overview

The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction and promotion to ensure satisfactory Hikvision technical services and continuous optimization of Hikvision products via collating customers’ requirements or product quality issues and giving prompt feedback.

Responsibilities

• Deal with technical issues raised by distributors and sub-distributors.
• Sort out cases related to product problems and carry out internal case-sharing.
• Provide Hikvision software/hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
• Summarise product requirements in the regions, analyse and feedback to R&D team at headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
• Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team at headquarters in a timely manner to improve product quality.
• Promote new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
• Provide product consultation and product selection service to distributors and sub-distributors.
• Carry out other duties assigned by the line manager.

Knowledge & Skills

• Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
• Fluent in English and Mandarin, both written and verbal.
• Good communication and interpersonal skills.
• Network/IT basic knowledge.
• From an Engineering or related degree discipline.

Competence

• Ability to convey complex technologies and specifications.
• Aptitude to quickly learn new technologies.
• Excellent analytical and problem-solving skills.
• High flexibility to work onsite or in the office and ready to travel on short notice.
• An ability to work with diverse teams (Product, Channel sales, etc.).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Consulting

Industries

• Electrical Equipment Manufacturing and Computer and Network Security