Graduate Electrical Engineer

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Graduate Electrical Engineer (English and Spanish Speaker) £35-45K + Excellent Benefits including annual bonus We have a great opportunity for an English and Spanish speaking (Graduate) Electrical Engineer to join a world leader in the design and manufacture of state of art intelligent Lighting systems and smart home solutions for domestic and commercial applications. With significant and rapid growth over the last few years and strong presence all-over the globe, this company can offer the successful candidate second to none career prospects and progression opportunities. Duties and Responsibilities: Part of the Technical Support Department, The Graduate Electrical Engineer will play a key role in the companys continuous success of taking care of their customer and providing exceptional customer service. This role achieves this through the provision of professional and timely support via phone and email offering solutions and information on both stand-alone and system level products and is critical in both the retention of existing customers and the development of new customers. Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions

reducing future issues and improving customer satisfaction. Your full responsibilities will include: Represent the company in a professional manner Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products. Troubleshoot and diagnose user issues related to the companys products and systems. Document problems and solutions in a central database, escalating them when necessary. Communicate effectively with other departments within the company to meet or exceed customer expectations. Develop technical expertise of the companys products, systems, and services. Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally. Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products. Required Experience and Skills: Ideally a degree in Electrical Engineering, Electronics Engineering or any related engineering subject Experience or knowledge of lighting systems, KNX, Building/Home Automation Systems, cable installation or A/V systems would be an advantage, however not essential. Fluency in both Spanish and English languages is a MUST. To apply or to find out more about this position or any other Graduate Engineer/Technical Support Engineer positions with Kadtech, please call or apply! Key words: Technical Support Engineer Electrical Electronics lighting lighting controls

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Location:
United Kingdom
Category:
Engineering